At Abinnu SSD, we are dedicated to providing top-quality services that meet your needs. However, we understand that cancellations or refunds may sometimes be necessary. This policy outlines the conditions under which you can request a refund or cancel a booking made through the Abinnu SSD platform.

Cancellations:

• Before Acceptance: You can cancel any booking free of charge before the service provider accepts it. To cancel, simply go to your booking details in the Abinnu SSD app and select "Cancel Booking." You will receive a full refund for advance bookings if the provider has not yet accepted your request.

• Provider Unavailability: If the service provider is unable to attend your scheduled appointment due to unforeseen circumstances, they can decline the booking. You will either be offered a new appointment or a full refund, with no cancellation fee applied (for advance bookings).

Refunds:

Refunds will be processed into your account wallet for advance booking services. The following situations are not eligible for a full refund:

• The provider has not accepted your booking before you cancel.
• The service was completed as described but did not meet your satisfaction.
• Minor inconveniences or delays during the service.
• Changes to the service scope after the provider's arrival, which may incur additional charges.

Dispute Resolution:

If you have any concerns regarding a refund or cancellation, please contact Abinnu SSD customer support at hello@abinnussd.com. We are committed to resolving issues fairly.

Important Notes:

• This Refund and Cancellation Policy applies to all bookings made through the Abinnu SSD platform.
• Abinnu SSD reserves the right to modify this policy at any time without notice. The latest version will always be available on the website and app.
• By using the Abinnu SSD app, you agree to be bound by this Refund and Cancellation Policy.

If you have any questions, feel free to reach out to our customer support team.

Sincerely,
The Abinnu SSD Team